The Email Inbox allows you to view and manage replies from your outreach campaigns in one place. It automatically pulls in responses from all connected mailboxes and tags interested leads using AI, so you can prioritize follow-ups and take quick action directly from the dashboard.
In this documentation, we’ll walk you through using the Email Inbox effectively to monitor, respond to, and manage your lead communications.
Let’s get started 🚀
INFO: A minimum of 45 mailboxes is required to maintain strong deliverability, safeguard domain reputation, and ensure scalable outreach across campaigns. Each mailbox has a daily sending limit (around 30–50 emails during ramp-up), and distributing volume across multiple mailboxes helps prevent oversending, reduce spam risks, and maintain consistent campaign performance. For more information on how to add Email account, refer to this document. |
Step 1: Log in to your account and click the Inbox icon from the left-hand sidebar.
Step 2: You will land on the Email Inbox page by default. This section shows a list of all replies received across connected email accounts. Each email reply is listed with:
Contact name and email
Subject line
AI-detected status (e.g., Interested)
Timestamp
Read/unread status
Note: You can use the search bar to find emails by recipient name or email address.
Step 3: Click any reply from the list to open the full email conversation.
Step 4: This will open the preview panel on the right, where you’ll see sender, recipient details, and message content with the timestamp.
Step 5: Use the action buttons to manage your replies:
Action | Description |
Reply | Send a response to the lead from inside the platform |
Forward | Share the reply with a teammate or external contact |
Note: Use the “Unenroll Contact” to stop sending future campaign emails to this lead (useful for opt-outs).
Also, can mark it as unread, view more details, or access the Vertical ellipsis (three dots) button to delete it.
It helps you centralize conversations, streamline follow-ups, and convert replies into opportunities, without leaving the platform. For more information on how to manage them, refer to this document.