--- title: Frequently Asked Questions (FAQ) description: Frequently Asked Questions (FAQ) --- [Skip to content](https://help.b2brocket.ai/frequently-asked-questions-faq-b2b-rocket-help-center#main-content) English Show submenu for translations ![B2B Rocket Logo (primary)-1](https://help.b2brocket.ai/hs-fs/hubfs/B2B%20Rocket%20Logo%20(primary)-1.png?width=250&height=51&name=B2B%20Rocket%20Logo%20(primary)-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:support@b2brocket.ai) [Contact us](mailto:support@b2brocket.ai) How can we help you? - There are no suggestions because the search field is empty. 1. [B2B Rocket](https://help.b2brocket.ai/?hsLang=en) 2. [Additional Guides](https://help.b2brocket.ai/additional-guides?hsLang=en) 3. [Troubleshooting](https://help.b2brocket.ai/additional-guides?hsLang=en#troubleshooting) # Frequently Asked Questions (FAQ) ### **Campaign Strategy & Email Follow-ups** ### **How many follow-ups should we send for an optimal email campaign?** We recommend sending 5 to 7 follow-ups for the best engagement. ### **What is the recommended time gap between follow-ups?** Follow-ups should be sent every 3 to 5 days. ### **Can we control the number of follow-ups on the platform?** Yes, customers have full control over the number of follow-ups they send. ### **How should we segment our email campaign?** You can split your list (A/B testing) and send different versions of the initial email to evaluate performance. ### **What happens if someone replies to an email?** If a recipient replies, they are moved into a different sequence with additional follow-ups tailored to engaged users. ### **How do we estimate the total duration of an email campaign?** The duration depends on the number of emails and follow-ups scheduled. For example, a campaign with an initial email and five follow-ups sent every three days would take approximately 18 days to complete. ### **Email and Deliverability** ### **Should we buy mailboxes from you or use our own?** The platform offers competitive pricing on mailboxes, and purchasing through it ensures proper setup and warm-up. ### **Does Office 365 work well for cold email marketing?** No, Office 365 accounts have shown lower deliverability compared to Google-based mailboxes. ### **Lead Validation Process** ### **What happens if my lead validation process stops?** If validation stops due to system deployment or other issues, it can be restarted manually. ### **How long does the lead validation process take?** It typically takes 2 to 3 hours, depending on the size of the list. ### **How can I check the status of my lead validation?** There is no automatic notification system, but you can manually check if leads are still in the "pending" status. ### **What do different lead validation statuses mean?** - **Valid:** Safe to send emails. - **Risky:** May have high bounce rates. - **Unknown:** No validation data is available. ### **Can I send emails to both valid and unknown leads?** It is possible but not recommended. Prioritize valid leads to maintain a high deliverability rate. ### **How do I select both valid and unknown leads for an email campaign?** You can filter and select them under the "Target Audience" section when setting up the campaign. ### **Platform & Technical Setup** ### **How do I know when lead validation is complete?** Check the platform manually to see if any leads remain in the "pending" status. ### **Where can I configure my email campaign target audience?** The "Target Audience" section in campaign settings allows you to select specific groups for outreach. ### **How do I connect and finalize my email campaign before launch?** A support call can be scheduled if additional assistance is needed. **Do customers bring their own leads, or do you supplement them?** The platform provides leads, supplemented through partnerships and internal data teams. ### **How is the lead database updated?** The database is updated quarterly through data verification and enrichment. ### **Do you scrape data or gather leads manually?** Leads are sourced through multiple methods, including data partnerships and an internal data team. ### **Can leads be continuously supplied to businesses with niche needs?** Yes, but highly specialized lead requests may require additional sourcing. ### **How does your system compare to platforms like Apollo and Instantly?** The platform competes on affordability and support. Unlike Apollo, it does not limit lead exports. ### **Campaign Strategy & Customization** ### **How does B2B Rocket customize email campaigns?** B2B Rocket personalizes emails using the name and company name from the uploaded lead data. ### **Why was the website scraping feature removed?** The feature was removed due to customer complaints and poor performance. The current system relies on user-provided data for customization. ### **Can we still create customized campaigns?** Yes, users have more control over email content by setting up prompts in the new campaign version to guide AI-generated text. ### **What data is required for effective email customization?** - First Name - Last Name - Email Address - Job Title - Company Name ### **Can B2B Rocket automatically gather information about prospects?** No, it does not fetch external data. The email content is based only on user-provided details. ### **Lead Management & Uploading Data** ### **How do we upload a lead list correctly?** Leads must first be uploaded under the List section before they can be selected for targeting in a campaign. ### **Can we edit lead data after uploading?** Yes, but any changes must be made in the List section before running a campaign. ### **What happens if a lead list lacks sufficient details?** If crucial fields like job title or company description are missing, the system cannot fill in the gaps automatically. ### **Platform Updates & Features** ### **What has changed in the new campaign version?** - More control over email prompt customization - Removal of website scraping feature - Simplified campaign creation with structured sequences ### **Can we use AI to generate more customized emails?** Yes, you can guide the AI using prompts under the Sequence tab. ### **Can we use external tools for email customization?** Yes, if additional automation is needed, external tools can be integrated into your workflow. ### **What is the AI agent in the campaign section?** It represents AI-powered campaigns that automate outreach, follow-ups, and optimizations. ### **Does your system allow AI to optimize and adjust campaigns automatically?** AI can write and optimize emails, but full self-adjusting AI campaign management is on the roadmap. ### **Can we create our own AI chatbot to embed on a website?** The AI chat feature is not yet available. ### **Does your system allow phone number lookups?** Yes, phone lookups are available, but details on how they work need clarification. ### **Does your platform include a CRM?** Yes, the CRM tracks interactions, categorizes leads, and manages conversations. ### **How do clients book meetings through the platform?** Meetings booked through the system will appear in the Spot Calendar. ### **Can we integrate external calendars like Google Calendar?** Not directly. Bookings from the platform appear in the built-in calendar. ### **Does the platform support multi-channel outreach?** Yes, email and LinkedIn outreach will be supported soon. ### **What is the difference between AI BDR and AI in the plans section?** AI BDR refers to AI-driven campaign execution, whereas AI includes general automation features. ### **Implementation & Setup** ### **Who is responsible for setting up the campaigns for us?** The implementation team at B2B Rocket handles the setup. However, you need to schedule a call with them to provide details about your target audience, business, product, or services. ### **Do we need to be involved in building the campaign?** Minimal involvement is required. You must attend an initial call to share your business and audience details, after which the implementation team will take over the campaign setup. ### **How do we schedule a call with the implementation team?** A scheduling link can be provided, or you can coordinate directly with support for the next available slot. ### **What information should we provide for the campaign setup?** - Target audience details - Business overview - Product or service offerings - Email preferences ### **Scheduling & Availability** ### **How do I schedule an earlier implementation meeting?** If earlier slots are required, support can manually check availability and book a time for you instead of using the scheduling link ### **What are the available time slots?** Meetings are scheduled based on availability. ### **Can we schedule meetings in the afternoon?** Yes, if slots are available. ### **Who should receive the meeting invite?** Invites can be sent to multiple participants. ### **General Support & Assistance** ### **What type of support does B2B Rocket provide?** B2B Rocket offers general support for platform-related queries and technical assistance. Campaign implementation and setup fall under a separate team. ### **Who should we contact for technical support?** For implementation-related queries, coordinate with the implementation team. For general platform support, reach out to the support team. ### **How will we know if our campaign is properly set up?** Once the implementation team completes the setup, they will provide confirmation and guidance on monitoring the campaign’s progress. ### **Where can we find tutorials or a help center for this platform?** A help center is available ### **What new features are planned for the platform?** AI-driven campaign advisors, LinkedIn outreach, and improved integrations are on the roadmap. ### **Can we integrate with Zapier or other automation tools?** Yes, Zapier is supported, and additional integrations may be available. ### **Campaign Performance & Optimization** ### **How do we ensure better campaign performance?** - Reduce bounce rates by targeting only valid leads. - Use more engaging subject lines. - Offer incentives like free demos or samples. - Shift to the new campaign version with A/B testing capabilities. - Utilize intent data to target prospects actively searching for related services. ### **How long does it take to see results from a campaign?** Campaigns need time to gain traction. If only a fraction of emails have landed, adjustments in targeting and strategy may be required. ### **Customization and White-Labeling** ### **Can we modify the branding and colors on the platform?** Yes, branding can be fully customized. ### **Can we remove the text next to the logo and display a larger logo?** Yes, but a technical adjustment is required. - [Getting Started](https://help.b2brocket.ai/getting-started?hsLang=en#main-content) - [All Users](https://help.b2brocket.ai/getting-started?hsLang=en#all-users) - [White Label Users](https://help.b2brocket.ai/getting-started?hsLang=en#white-label-users) - [Contacts](https://help.b2brocket.ai/contacts?hsLang=en) - [Campaigns](https://help.b2brocket.ai/campaigns?hsLang=en) - [Mailboxes](https://help.b2brocket.ai/mailboxes?hsLang=en) - [Settings](https://help.b2brocket.ai/settings?hsLang=en) - [Additional Guides](https://help.b2brocket.ai/additional-guides?hsLang=en#main-content) - [Important Documents](https://help.b2brocket.ai/additional-guides?hsLang=en#important-documents) - [AI Agent Learning Hub](https://help.b2brocket.ai/additional-guides?hsLang=en#ai-agent-learning-hub) - [Release Notes](https://help.b2brocket.ai/additional-guides?hsLang=en#release-notes) - [Troubleshooting](https://help.b2brocket.ai/additional-guides?hsLang=en#troubleshooting) [![B2B Rocket Logo (primary)-1](https://help.b2brocket.ai/hs-fs/hubfs/B2B%20Rocket%20Logo%20(primary)-1.png?width=250&height=51&name=B2B%20Rocket%20Logo%20(primary)-1.png "B2B Rocket Logo (primary)-1")](http://b2brocket.ai) [mailto:support@b2brocket.ai](mailto:support@b2brocket.ai) Copyright © 2026, B2B Rocket