1. Introduction and Acceptance
The Platform currently comprises three core products:
AI Agents
Contact & Company Database
Outreach Infrastructure (email, selected social‑media channels, and integrated calling)
We provide software tools and infrastructure only—not agency services, strategic advice, or performance guarantees. Your outcomes depend solely on how you use the Platform. If you do not agree to every provision herein, you must immediately cease all use of the Platform.
Age Requirement – 18+ Only. You must be at least eighteen (18) years old (or the age of majority in your jurisdiction, if higher) to register or use the Platform.
2. Description of Service
B2B Rocket enables you to prospect for new leads, enrich existing data, and automate multichannel outreach using AI.
2.1 Scope
Our multichannel outreach covers email, selected social channels, and calling capabilities. B2B Rocket is not a marketing agency and does not offer marketing services, human consulting, or performance guarantees. We grant you a licence to use our technology; success is determined by your own implementation and use cases.
2.2 Components & Purchasing Options
The three core products listed in Section 1 may be purchased individually, in any combination, or as a bundle. Purchase details are shown during checkout.
2.3 Data Accuracy & License Restrictions
Accuracy Disclaimer. The Contact & Company Database is compiled from multiple public and private sources and may contain outdated, inaccurate, or incomplete information. We make no warranties regarding its accuracy or suitability for any purpose.
Internal‑Use License. You receive a non‑exclusive, non‑transferable, internal‑use‑only license. Reselling, redistributing, or sublicensing database records is prohibited.
2.4 AI‑Generated Content & Model Training
Review Obligation. AI outputs (draft emails, call scripts, etc.) can contain errors or non‑compliant material. You must review and approve samples before enabling automatic sending, and you remain responsible for all content disseminated.
No Model Retraining on Customer Data. Prompts, email content, and contact data you upload are not used to retrain B2B Rocket’s underlying AI models, except in anonymized, aggregate form for security or performance monitoring.
3. Account Registration and User Information
Workspace‑Owner Accuracy. You must supply accurate, complete workspace‑owner details each time the Agreement is presented during sign‑up. Workspace‑owner information cannot be changed after registration. If you provide false or incomplete information, B2B Rocket may refuse any refunds, extensions, credits, or other compensation.
Credentials. You are solely responsible for maintaining the confidentiality of your credentials and for all activities occurring under your account.
4. Subscription, Billing, and Payment
Plans. Subscriptions are offered on quarterly and annual terms and are billed in U.S. Dollars (USD) via Stripe.
Monthly Credit Cycle. Usage credits (email sends, agent tasks, etc.) reset on the first day of each calendar month regardless of your subscription term. Unused credits expire and do not roll over.
Refund Policy. All fees are strictly non‑refundable once an account is activated, as expressly provided in Section 6.3.
Costs Acceptance. By purchasing any product or bundle, you acknowledge the underlying business costs and agree to the no‑refund policy.
4.1 Managing Your Subscription
Self‑Service. You may cancel at any time by going to Settings → Subscription → Manage my subscription. This opens Stripe’s portal where you can cancel or modify plans.
Timing. Cancellations take effect at the end of the current billing cycle. To avoid renewal, complete cancellation at least 24 hours before the renewal timestamp.
Outstanding Balances. Usage‑based fees incurred before cancellation remain payable.
5. Google Workspace Mailboxes & DFY Services
Provisioning. Domains/mailboxes provisioned by B2B Rocket incur third‑party Google Workspace license costs.
Non‑Refundable. All domain and mailbox fees are non‑refundable once provisioned.
Transfer or Deletion. On cancellation you may request mailbox transfer (subject to Google policy) or deletion. Deleted data cannot be recovered.
Bring‑Your‑Own Mailboxes. If you connect your own mailboxes or domains by oAuth/IMAP/SMTP or in anyway allowed by the platform, you assume full responsibility for set‑up, warm‑up, and deliverability.
6. Termination, Suspension, and Refund Policy
6.1 Termination for Cause
Either Party has the right to unilaterally cancel this Agreement without notice if the other Party breaches the terms of this Agreement and has not remedied the breach within an additional reasonable period of time given to remedy the breach.
B2B Rocket may suspend or terminate your account immediately and without notice for any material breach of this Agreement.
No refunds are issued for terminations for cause.
6.2 Termination for Convenience
If either party wishes to end the relationship without a specific breach, the parties may agree in writing to terminate. Users will still be able to access the platform through the end of their current subscription period.
No refunds are issued for terminations for convenience.
6.3 Refunds & Discounts Policy
All payments by you are nonrefundable. You have no right to refunds or credits for used, unused, or partially used Service(s). However, at any time, and for any reason, we may provide you with a refund, discount, or other consideration. The amount and form of such consideration, and the decision to provide it, is at our sole and absolute discretion. The provision of a refund, discount or other consideration in one instance does not entitle you to, or obligate us to provide, a refund, discount or other consideration in the future.
7. User Conduct and Acceptable Use
Compliance with Laws. You must comply with all applicable laws and regulations, including CASL, CCPA, GDPR, CAN‑SPAM, and any data‑protection or anti‑spam statutes.
Third‑Party Platforms. When using integrations (e.g., HubSpot, Salesforce, Zapier, etc.), you must follow each platform’s own terms, policies, and rate limits. B2B Rocket is not responsible for account restrictions resulting from violations.
Limited Licence. You receive a limited licence to use our software; how you leverage it is your sole responsibility.
No Liability. B2B Rocket shall not be liable for any fines, penalties, or damages arising from your non‑compliance.
Restrictions on the use of Output Data: You may not use the Service in a manner that:
violates any applicable laws (including, without limitation any marketing or data privacy and security laws) or industry best practices or that would cause us to violate applicable law. In particular you agree not to use the Service in a manner that would violate the U.S. CAN-SPAM Act of 2003, the Canadian Anti-Spam Legislation (CASL), the U.S. TCPA, the Telemarketing Sales Rules or any similar such laws.
to advertise or promote any illegal service or product (or send any other communications) that are illegal in the place offered or consumed.
to advertise or promote tobacco products, firearms, ammunition or other weapons, counterfeit or pirated goods or services, adult content or services (such as pornography or escort services), unlicensed gambling, investment schemes (including promotion of “pink slip” stocks), astrology or psychic services, lotteries, credit repair services, payday loan services, or any type of hate speech (targeting any societal group).
to violate any securities or commodities regulations (such as to support a “pump and dump” scheme).
to defraud, deceive, mislead, discriminate against, harass, libel or defame any person, group or entity.
to violate or promote any violation of any person’s or entity’s intellectual property rights.
to threaten, promote or commit violence or fraud, or to violate any person’s or entity’s rights.
8. Content, Intellectual Property, and Feedback
Ownership. All Platform content—including AI‑generated content—is owned by B2B Rocket or its licensors.
Restrictions. You may not copy, modify, distribute, resell, sell, or sub-license Platform content except as permitted.
Feedback. Suggestions you provide become B2B Rocket property without compensation.
9. Limitation of Liability and Disclaimers
9.1 General Disclaimers
As‑Is. The Platform is provided “as is” and “as available” with no warranties.
No Guarantees. We do not guarantee uptime, results, performance, deliverability, meetings, opens, clicks, or other account based metrics.
Liability Cap. B2B Rocket’s aggregate liability is limited to the lesser of (i) the fees you paid for the current subscription period, or (ii) the unused portion of that period, and never includes indirect, consequential, punitive, or special damages.
Third‑Party Integrations. We are not liable for issues arising from third‑party services, data sources, or user‑configured systems.
9.2 Force Majure
We will not be deemed responsible or liable for any failure to perform or delay in performance under these Terms (or any Order Form) where such delay or failure is beyond our control, including, without limitation, where caused by strikes or labor disputes, internet or telecommunications failures, shortages of or inability to obtain labor, energy, or supplies, war, terrorism, riot, acts of God or governmental action, natural disasters including floods, earthquakes and hurricanes, acts by hackers or other malicious third parties and problems with the Internet generally, and such performance shall be excused to the extent that it is prevented or delayed by reason of any of the foregoing.
9.3 Service Functionality and Support
B2B Rocket will use reasonable efforts to deliver a functional Service that substantially complies with its documentation, but does not guarantee a completely error- or “bug”-free experience. If you identify a compliance issue, you must notify B2B Rocket promptly, and B2B Rocket will use reasonable efforts to remedy the issue. This obligation is your sole remedy for any non-compliance.
Where applicable, B2B Rocket will provide Support Services as described in the Specific Terms you have signed and in accordance with industry best practices. In providing Support Services, B2B Rocket’s commitment is one of “best efforts” rather than an absolute guarantee.
9.4 Internet Delivery and Delays
You acknowledge that B2B Rocket does not control data transmission over the internet and cannot be held responsible for any delays, failures, or delivery problems caused by internet or other third-party network issues.
9.5 Disclaimer of Results and Performance Metrics
You acknowledge and agree that B2B Rocket provides access to its platform and related services “as is” and “as available,” and makes no warranties or guarantees, express or implied, regarding any performance metrics, data outcomes, or results obtained through use of the platform. Without limiting the foregoing, B2B Rocket expressly disclaims any guarantee or warranty with respect to, including but not limited to:
Open rates, open
Click rates, clicks
Deliverability rates, deliverability
Bounce rates, bounces
Page view rates, page views
Page engagement rates, page engagement
Website click rates, website clicks
Video view rates, video views
Unsubscribe rates, unsubscribes
AI conversation rates, AI conversations
Email reply rates, email replies
Meetings booked rates, meetings booked
Any other engagement metrics, activities, or outcomes
You further acknowledge and agree that your use of any data, analytics, or third-party integrations is at your own risk, and that B2B Rocket shall not be responsible or liable for any decisions, actions, losses, or damages arising from or related to reliance on any performance or engagement metrics displayed by or derived from the platform.
10. Third‑Party Agencies Disclaimer
The Platform and B2B Rocket team may, from time to time, provide recommendations, referrals, or introductions to third-party marketing partners, agencies, or service providers ("Marketing Partners").
You acknowledge and agree that:
Independent Engagement: Any engagement or contractual relationship you establish with a Marketing Partner is solely between you and that Marketing Partner. B2B Rocket is not a party to, and shall have no responsibility or liability for, any interactions, agreements, or disputes arising from such engagements.
No Endorsement or Guarantee: Recommendations or referrals to Marketing Partners are provided for your convenience only and do not constitute an endorsement, guarantee, or assurance of any kind regarding the quality, reliability, performance, or results of the Marketing Partner’s services.
User Discretion: It is your sole responsibility and risk to evaluate and select the Marketing Partner with whom you choose to engage. B2B Rocket does not warrant or guarantee that any Marketing Partner will achieve specific results or meet your expectations.
Limitation of Liability: B2B Rocket shall not be liable for any claims, damages, losses, or liabilities (including, without limitation, indirect, consequential, or punitive damages) arising from or related to your dealings with any Marketing Partner, including any dissatisfaction or failure to obtain desired marketing outcomes.
No Responsibility for "Results": You acknowledge that any marketing results, outcomes, or performance provided by a Marketing Partner are independent of the Platform’s functionalities. B2B Rocket is not responsible for, nor does it guarantee, any marketing results achieved through such third-party services.
By proceeding with any engagement with a Marketing Partner, you agree to release, waive, and hold harmless B2B Rocket, its affiliates, and its representatives from any and all claims, liabilities, or damages arising from your interactions or agreements with the Marketing Partner.
11. Indemnification
You will indemnify, defend, and hold harmless B2B Rocket from any third‑party claims arising from your:
Use of the Platform
Violation of law or this Agreement
Infringement of rights
12. Privacy and Data Usage
Your use of the Platform is governed by our Privacy Policy. Customer data is retained in encrypted backups indefinitely for security and audit purposes; we periodically review and purge stale data. We do not use personally identifiable customer data to train our AI models.
13. Dispute Resolution and Governing Law
Binding Arbitration. Any dispute will be resolved by final, binding arbitration, on an individual basis.
Governing Law. This Agreement is governed by the laws of the State of Delaware, without regard to conflict‑of‑law rules.
Class‑Action Waiver. You waive any right to participate in class or collective actions.
14. Changes to the Agreement
We may change the features and functionality of the Service at any time. This may include adding, modifying or removing any features or functionality of the Service or altering the amount of Output Data or other access we provide. The Terms of Service will apply to any changed version of the Service. We may also suspend or stop the Service altogether. In addition, we may impose or alter fees for new or existing aspects of the Service, including updating our credit conversion policies at any time.
15. Miscellaneous
Entire Agreement. This document constitutes the entire agreement between you and B2B Rocket.
Severability. If any provision is unenforceable, the remainder remains in effect.
No Waiver. Failure to enforce any provision is not a waiver.
Assignment. B2B Rocket may assign this Agreement without notice; you may not assign without consent.
16. User Acknowledgment
YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. THE SERVICE (AND ALL OUTPUT DATA PROVIDED THEREIN) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES AND REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES (1) OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (2) OF INFORMATIONAL CONTENT OR ACCURACY, (3) OF NON-INFRINGEMENT, (4) OF PERFORMANCE, (5) OF TITLE, (6) THAT THE SERVICE WILL OPERATE IN AN ERROR FREE, TIMELY, SECURE, OR UNINTERRUPTED MANNER, IS CURRENT AND UP TO DATE AND ACCURATELY DESCRIBES ANYTHING, OR IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, (7) THAT ANY DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED, (8) THAT THE SERVICE IS COMPATIBLE WITH ANY PARTICULAR HARDWARE OR SOFTWARE PLATFORM, OR (9) THAT WE WILL ENFORCE THE TERMS OF SERVICE AGAINST OTHERS TO YOUR SATISFACTION. EFFORTS BY US TO MODIFY THE SERVICE SHALL NOT BE DEEMED A WAIVER OF THESE LIMITATIONS OR ANY OTHER PROVISION OF THESE TERMS OF SERVICE.
BY USING B2B ROCKET YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT.