B2B Rocket provides software—not agency services, strategic advice, or performance guarantees. Your outcomes depend solely on how you use the Platform.

Age Requirement – 18+ Only. You must be at least eighteen (18) years old (or the age of majority in your jurisdiction, if higher) to register or use the Platform.

Multichannel outreach covers email, select social channels, AI-generated outbound phone calls, AI-handled inbound phone calls, web-chat widgets, and website-visitor identification. B2B Rocket is not a marketing agency and does not offer human consulting or performance guarantees. We grant you a license to use our technology; success is determined by your own implementation and use cases.

Accuracy Disclaimer. The Contact & Company Database and Visitor-Identification data are compiled from multiple public and private sources and may contain outdated, inaccurate, or incomplete information. We make no warranties regarding their accuracy or suitability for any purpose.

Internal‑Use License. You receive a non‑exclusive, non‑transferable, internal‑use‑only license. Reselling, redistributing, or sublicensing database records is prohibited.

User Responsibility. AI outputs (emails, call scripts, synthetic voice calls, web-chat messages, etc.) may contain errors or non-compliant material. Users are solely responsible for reviewing the output of their AI Agents and making any necessary adjustments.

Description. AI Outbound Calling autonomously places phone calls on your behalf. AI Inbound Calling answers and handles incoming calls routed to your assigned numbers.

Call Recording & Consent. Calls may be automatically recorded and transcribed. You are solely responsible for obtaining any required one-party or two-party consent and for displaying legally compliant call-recording disclosures.

Telemarketing & Robocall Compliance. You must comply with all applicable telemarketing, auto dialer, and robocall laws, including the U.S. Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), and any state or foreign equivalents. You must maintain and honor internal do-not-call lists

Description. The Suite provides embeddable AI-powered widgets and visitor-identification that attempts to match anonymous site visitors to business identities.

Cookie & Tracking Compliance. You are responsible for implementing legally required cookie banners or tracking disclosures (e.g., GDPR, ePrivacy, CCPA) and for obtaining end-user consent before activating any tracking or fingerprinting code.

Inference Limitations. Visitor identities are probabilistic and may be inaccurate. You must verify any inferred data before taking action.

Workspace‑Owner Accuracy. You must supply accurate, complete workspace‑owner details each time the Agreement is presented during sign‑up.

Workspace‑owner information cannot be changed after registration. If you provide false or incomplete information, B2B Rocket may refuse any refunds, extensions, credits, or other compensation.

Credentials. You are solely responsible for maintaining the confidentiality of your credentials and for all activities occurring under your account.

Plans. Subscriptions are available on quarterly or annual terms and are billed in United States Dollars (USD) through Stripe.

Immediate Delivery. Workspace provisioning, user seats, usage credits, and any purchased phone numbers or widgets are delivered instantly after successful payment authorisation.

Monthly Credit Cycle. Usage credits (email sends, AI outbound minutes, AI inbound minutes, agent tasks, visitor‑ID lookups, etc.) reset at 00:00 UTC on the first calendar day of each month, irrespective of your subscription term. Unused credits expire permanently and do not roll over.

Non‑Refundable Fees. All fees become non‑refundable once the account is activated and access logs confirm first sign‑in.

Costs Acknowledgement. By completing checkout you acknowledge the underlying costs (telephony minutes, enrichment data, cloud resources) and accept the non‑refund policy.

Auto‑Renewal. Subscriptions renew automatically at the then‑current rate unless cancelled under § 4.1.

Payment Authorization. You authorize B2B Rocket (and Stripe acting on our behalf) to charge your designated payment method for all recurring fees and any usage‑based overages.

Self‑Service Portal. You may cancel, upgrade, downgrade, or update payment details at any time by navigating to Settings → Subscription → Manage my subscription, which opens the secure Stripe portal.

Cancellation Timing. A cancellation submitted at least 48 hours before the next renewal date will prevent the subsequent charge. The service remains active until the end of the current paid period and no pro‑rated refunds are issued.

Outstanding Balances. Usage‑based charges accrued prior to cancellation (for example excess AI minutes) will be invoiced immediately and are due on receipt.

Payment Failures. If a renewal charge fails, we will retry the card up to three times over seven days. We may suspend access after the final failure and assess a late‑payment fee.

Credit Not Processed – refund requests must be handled by B2B Rocket support, not through your bank.

Duplicate – suspected double charges are resolved internally; filing a duplicate‑processing dispute is prohibited.

Fraudulent / Unauthorized – checkout requires verified owner credentials and logged consent; an “unauthorized” claim is invalid once access is granted.

General / Processing Error – amount, currency, and descriptor are confirmed in your invoice; any error must be reported to support for correction.

Product Not Received – server logs record account creation and first sign‑in; at that moment the digital product is deemed delivered.

Product Unacceptable / Not as Described – results depend on your implementation; dissatisfaction is not grounds for a chargeback.

Subscription Canceled / Recurring – cancellations must be executed via § 4.1; disputing a renewal instead constitutes a breach.

Non‑Compliant / Scheme Rules – properly authorised, single‑capture transactions comply with scheme rules; rule‑based reversals are waived.

Unrecognized Transaction – the descriptor “B2B ROCKET” is disclosed at checkout and on invoices; “don’t recognize” is not valid.

Provisioning. Domains/mailboxes provisioned by B2B Rocket incur third‑party Google Workspace licence costs.

Non‑Refundable. All domain and mailbox fees are non‑refundable once provisioned.

Bring‑Your‑Own Mailboxes. If you connect your own mailboxes or domains by OAuth/IMAP/SMTP—or in any way allowed by the platform—you assume full responsibility for set‑up, warm‑up, and deliverability.

Recommendation & Acknowledgment. B2B Rocket strongly recommends that all Clients utilize B2B Rocket’s Done-For-You (“DFY”) mailboxes.

By electing to connect any email mailbox or domain not purchased through or provisioned by B2B Rocket (“Client Mailbox”), Client expressly acknowledges that:

Client irrevocably waives and releases B2B Rocket, its affiliates, officers, directors, employees, and agents from any and all liability, loss, damages, costs, or expenses (including attorneys’ fees) arising out of or related to:

Failure to connect, authenticate, or maintain the Client Mailbox (e.g., DNS records, OAuth tokens, SMTP/IMAP credentials, API keys).

Reduced or blocked deliverability, spam-listing, throttling, account suspensions, blacklisting, or other reputation-related issues.

Service interruptions, disconnections, outages, or data loss attributable in whole or in part to the Client Mailbox.

Compliance failures with any applicable laws, regulations, or industry guidelines (including but not limited to CAN-SPAM, GDPR, CASL, and CCPA) arising from use of the Client Mailbox.

All results, metrics, and services produced by B2B Rocket while a Client Mailbox is connected are deemed fully delivered once transmitted by B2B Rocket’s systems; any downstream issues are solely the Client’s responsibility.

B2B Rocket makes no representations or warranties, express or implied, regarding the performance, reliability, or deliverability of any Client Mailbox. ALL WARRANTIES ARE DISCLAIMED, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

B2B Rocket’s service-level commitments (uptime, throughput, response times, etc.) exclude any downtime or degradation attributable to the Client Mailbox.

Client shall defend, indemnify, and hold harmless B2B Rocket from and against any third-party claims, actions, proceedings, damages, penalties, fines, or costs (including reasonable attorneys’ fees) that arise from or relate to Client’s use or misuse of the Client Mailbox.

B2B Rocket reserves the right, in its sole discretion and without liability, to suspend or terminate connectivity to any Client Mailbox that (a) impairs platform performance, (b) jeopardizes deliverability for other clients, (c) violates applicable law, or (d) exposes B2B Rocket to potential liability.

This Section 5.2.5 supersedes any conflicting provision elsewhere in the Agreement regarding email infrastructure, deliverability guarantees, or service performance.

Termination for Cause. Either Party may cancel this Agreement without notice if the other Party breaches its terms and fails to remedy the breach within a reasonable period. B2B Rocket may suspend or terminate your account immediately and without notice for any material breach. No refunds are issued for terminations for cause.

Termination for Convenience. If either Party wishes to end the relationship without a specific breach, the Parties may agree in writing to terminate. Users will still be able to access the Platform through the end of their current subscription period. No refunds are issued for terminations for convenience.

Refunds & Discounts. All payments are non‑refundable. You have no right to refunds or credits for used, unused, or partially used Services.

Compliance with Laws. You must comply with all applicable laws and regulations, including CASL, CCPA, GDPR, CAN-SPAM, TCPA, TSR, call-recording statutes, and any data-protection or anti-spam statutes.

Third‑Party Platforms. When using integrations (e.g., HubSpot, Salesforce, Zapier), you must follow each platform’s own terms, policies, and rate limits. B2B Rocket is not responsible for account restrictions resulting from violations.

Limited Licence. You receive a limited licence to use our software; how you leverage it is your sole responsibility.

No Liability. B2B Rocket shall not be liable for any fines, penalties, or damages arising from your non‑compliance.

Violates any applicable laws (including marketing, telemarketing, call-recording, or data-privacy laws) or would cause us to violate applicable law.

Sends or places unsolicited communications in violation of do-not-call registries or email-spam laws.

Advertises or promotes tobacco, firearms, counterfeit goods, adult content, unlicensed gambling, payday loans, hate speech, or similar.

Violates securities or commodities regulations.

Defrauds, deceives, misleads, discriminates against, harasses, libels, or defames any person or entity.

Infringes intellectual‑property rights.

Threatens, promotes, or commits violence or fraud.

Ownership. All Platform content—including AI‑generated content—is owned by B2B Rocket or its licensors.

Restrictions. You may not copy, modify, distribute, resell, or sub‑license Platform content except as permitted.

Feedback. Suggestions you provide become B2B Rocket property without compensation.

General Disclaimers. The Platform is provided “as is” and “as available” with no warranties. We do not guarantee uptime, results, performance, deliverability, or specific metrics. B2B Rocket’s aggregate liability is limited to the lesser of (i) the fees you paid for the current subscription period or (ii) the unused portion of that period, and never includes indirect, consequential, punitive, or special damages.

Force Majeure. We are not responsible for failure to perform or delays caused by events beyond our reasonable control, including but not limited to natural disasters, labor disputes, internet outages, or acts of terrorism.

Service Functionality and Support. B2B Rocket will use reasonable efforts to deliver a functional Service that substantially complies with its documentation, but does not guarantee a completely error‑free experience. If you identify a compliance issue, notify us promptly, and we will use reasonable efforts to remedy it. This is your sole remedy for non‑compliance.

Internet Delivery and Delays. You acknowledge that B2B Rocket does not control data or voice transmission over the internet or the public-switched telephone network (PSTN) and cannot be held responsible for delivery problems caused by carrier outages or network issues.

Disclaimer of Results and Performance Metrics. B2B Rocket makes no warranties regarding any performance metrics (opens, clicks, deliverability, bounces, page views, AI conversations, meetings booked, etc.). Your use of data, analytics, or integrations is at your own risk.

The Platform may provide recommendations or introductions to third‑party marketing partners (Marketing Partners). Any engagement with a Marketing Partner is solely between you and that partner. B2B Rocket is not liable for any outcomes, agreements, or disputes arising from such engagements.

You will indemnify, defend, and hold harmless B2B Rocket from any third‑party claims arising from your use of the Platform, violation of law or this Agreement, or infringement of rights.

Your use of the Platform is governed by our Privacy Policy. Customer data is retained in encrypted backups indefinitely for security and audit purposes; we periodically review and purge stale data. We do not use personally identifiable customer data to train our AI models.

Voice & Call Data. Call recordings and transcripts are stored encrypted. You may request deletion, but legal-hold requirements may apply.

Visitor Identification Data. The Platform collects IP addresses, device fingerprints, and HTTP header data to infer business identities. You must provide legally required disclosures and obtain consent where necessary.

Binding Arbitration. Any dispute will be resolved by final, binding arbitration on an individual basis.

Governing Law. This Agreement is governed by the laws of the State of Delaware, without regard to conflict‑of‑law rules.

Class‑Action Waiver. You waive any right to participate in class or collective actions.

We may change the features and functionality of the Service at any time, including adding, modifying, or removing features or imposing new fees.

This most recent version of this Terms of Service supersedes any conflicting provision elsewhere in older Agreements.

Entire Agreement. This document constitutes the entire agreement between you and B2B Rocket.

Severability. If any provision is unenforceable, the remainder remains in effect.

No Waiver. Failure to enforce any provision is not a waiver.

Assignment. B2B Rocket may assign this Agreement without notice; you may not assign without consent.