1. Introduction and Acceptance
The Platform currently comprises three core products:
AI Agents
Contact & Company Database
Outreach Infrastructure (email, selected social‑media channels, and integrated calling)
We provide software tools and infrastructure only—not agency services, strategic advice, or performance guarantees. Your outcomes depend solely on how you use the Platform. If you do not agree to every provision herein, you must immediately cease all use of the Platform.
Age Requirement – 18+ Only. You must be at least eighteen (18) years old (or the age of majority in your jurisdiction, if higher) to register or use the Platform.
2. Description of Service
B2B Rocket enables you to prospect for new leads, enrich existing data, and automate multichannel outreach using AI.
2.1 Scope
Our multichannel outreach covers email, selected social channels, and calling capabilities. B2B Rocket is not a marketing agency and does not offer marketing services, human consulting, or performance guarantees. We grant you a licence to use our technology; success is determined by your own implementation and use cases.
2.2 Components & Purchasing Options
The three core products listed in Section 1 may be purchased individually, in any combination, or as a bundle. Purchase details are shown during checkout.
2.3 Data Accuracy & License Restrictions
Accuracy Disclaimer. The Contact & Company Database is compiled from multiple public and private sources and may contain outdated, inaccurate, or incomplete information. We make no warranties regarding its accuracy or suitability for any purpose.
Internal‑Use License. You receive a non‑exclusive, non‑transferable, internal‑use‑only license. Reselling, redistributing, or sublicensing database records is prohibited.
2.4 AI‑Generated Content & Model Training
Review Obligation. AI outputs (draft emails, call scripts, etc.) can contain errors or non‑compliant material. You must review and approve samples before enabling automatic sending, and you remain responsible for all content disseminated.
No Model Retraining on Customer Data. Prompts, email content, and contact data you upload are not used to retrain B2B Rocket’s underlying AI models, except in anonymized, aggregate form for security or performance monitoring.
3. Account Registration and User Information
Workspace‑Owner Accuracy. You must supply accurate, complete workspace‑owner details each time the Agreement is presented during sign‑up. Workspace‑owner information cannot be changed after registration. If you provide false or incomplete information, B2B Rocket may refuse any refunds, extensions, credits, or other compensation.
Credentials. You are solely responsible for maintaining the confidentiality of your credentials and for all activities occurring under your account.
4. Subscription, Billing, and Payment
Plans. Subscriptions are offered on quarterly and annual terms and are billed in U.S. Dollars (USD) via Stripe.
Monthly Credit Cycle. Usage credits (email sends, agent tasks, etc.) reset on the first day of each calendar month regardless of your subscription term. Unused credits expire and do not roll over.
No‑Refund Policy. All fees are strictly non‑refundable once an account is activated, except as expressly provided in Section 6.2 (Termination for Convenience).
Costs Acceptance. By purchasing any product or bundle, you acknowledge the underlying business costs and agree to the no‑refund policy.
4.1 Managing Your Subscription
Self‑Service. You may cancel at any time by going to Settings → Subscription → Manage my subscription. This opens Stripe’s portal where you can cancel or modify plans.
Timing. Cancellations take effect at the end of the current billing cycle. To avoid renewal, complete cancellation at least 24 hours before the renewal timestamp.
Outstanding Balances. Usage‑based fees incurred before cancellation remain payable.
5. Google Workspace Mailboxes & DFY Services
Provisioning. Domains/mailboxes provisioned by B2B Rocket incur third‑party Google Workspace license costs.
Non‑Refundable. All domain and mailbox fees are non‑refundable once provisioned.
Transfer or Deletion. On cancellation you may request mailbox transfer (subject to Google policy) or deletion. Deleted data cannot be recovered.
Bring‑Your‑Own Mailboxes. If you connect your own mailboxes or domains by oAuth/IMAP/SMTP or in anyway allowed by the platform, you assume full responsibility for set‑up, warm‑up, and deliverability.
6. Termination and Suspension
6.1 Termination for Cause
B2B Rocket may suspend or terminate your account immediately and without notice for any material breach of this Agreement. No refunds are issued for terminations for cause.
6.2 Termination for Convenience
If either party wishes to end the relationship without a specific breach, the parties may agree in writing to terminate. B2B Rocket’s maximum liability—and your sole remedy—will be a refund of the unused portion of your current subscription period (calculated pro‑rata from the effective termination date or by usage data). Any and all refunds are at the sole discretion of B2B Rocket.
7. User Conduct and Acceptable Use
Compliance with Laws. You must comply with all applicable laws and regulations, including CASL, CCPA, GDPR, CAN‑SPAM, and any data‑protection or anti‑spam statutes.
Third‑Party Platforms. When using integrations (e.g., LinkedIn™, X (Twitter), Meta™), you must follow each platform’s own terms, policies, and rate limits. B2B Rocket is not responsible for account restrictions resulting from violations.
Limited Licence. You receive a limited licence to use our software; how you leverage it is your sole responsibility.
No Liability. B2B Rocket shall not be liable for any fines, penalties, or damages arising from your non‑compliance.
8. Content, Intellectual Property, and Feedback
Ownership. All Platform content—including AI‑generated content—is owned by B2B Rocket or its licensors.
Restrictions. You may not copy, modify, distribute, or resell Platform content except as permitted.
Feedback. Suggestions you provide become B2B Rocket property without compensation.
9. Limitation of Liability and Disclaimers
As‑Is. The Platform is provided “as is” and “as available” with no warranties.
No Guarantees. We do not guarantee uptime, performance, or deliverability.
Liability Cap. B2B Rocket’s aggregate liability is limited to the lesser of (i) the fees you paid for the current subscription period, or (ii) the unused portion of that period, and never includes indirect, consequential, punitive, or special damages.
Third‑Party Integrations. We are not liable for issues arising from third‑party services, data sources, or user‑configured systems.
10. Third‑Party Agencies Disclaimer
The Platform and B2B Rocket team may, from time to time, provide recommendations, referrals, or introductions to third-party marketing partners, agencies, or service providers ("Marketing Partners").
You acknowledge and agree that:
Independent Engagement: Any engagement or contractual relationship you establish with a Marketing Partner is solely between you and that Marketing Partner. B2B Rocket is not a party to, and shall have no responsibility or liability for, any interactions, agreements, or disputes arising from such engagements.
No Endorsement or Guarantee: Recommendations or referrals to Marketing Partners are provided for your convenience only and do not constitute an endorsement, guarantee, or assurance of any kind regarding the quality, reliability, performance, or results of the Marketing Partner’s services.
User Discretion: It is your sole responsibility and risk to evaluate and select the Marketing Partner with whom you choose to engage. B2B Rocket does not warrant or guarantee that any Marketing Partner will achieve specific results or meet your expectations.
Limitation of Liability: B2B Rocket shall not be liable for any claims, damages, losses, or liabilities (including, without limitation, indirect, consequential, or punitive damages) arising from or related to your dealings with any Marketing Partner, including any dissatisfaction or failure to obtain desired marketing outcomes.
No Responsibility for "Results": You acknowledge that any marketing results, outcomes, or performance provided by a Marketing Partner are independent of the Platform’s functionalities. B2B Rocket is not responsible for, nor does it guarantee, any marketing results achieved through such third-party services.
By proceeding with any engagement with a Marketing Partner, you agree to release, waive, and hold harmless B2B Rocket, its affiliates, and its representatives from any and all claims, liabilities, or damages arising from your interactions or agreements with the Marketing Partner.
11. Indemnification
You will indemnify, defend, and hold harmless B2B Rocket from any third‑party claims arising from your:
Use of the Platform
Violation of law or this Agreement
Infringement of rights
12. Privacy and Data Usage
Your use of the Platform is governed by our Privacy Policy. Customer data is retained in encrypted backups indefinitely for security and audit purposes; we periodically review and purge stale data. We do not use personally identifiable customer data to train our AI models.
13. Dispute Resolution and Governing Law
Binding Arbitration. Any dispute will be resolved by final, binding arbitration, on an individual basis.
Governing Law. This Agreement is governed by the laws of the State of Delaware, without regard to conflict‑of‑law rules.
Class‑Action Waiver. You waive any right to participate in class or collective actions.
14. Changes to the Agreement
We may modify this Agreement at any time. Continued use after changes constitutes acceptance. Review the Agreement regularly.
15. Miscellaneous
Entire Agreement. This document constitutes the entire agreement between you and B2B Rocket.
Severability. If any provision is unenforceable, the remainder remains in effect.
No Waiver. Failure to enforce any provision is not a waiver.
Assignment. B2B Rocket may assign this Agreement without notice; you may not assign without consent.
16. User Acknowledgment
By using B2B Rocket, you acknowledge that:
You understand and accept the scope and limitations of the Platform and its three core products.
The Platform is provided “as is,” without performance guarantees.
Technical support is basic and outcomes depend on your configuration.
You accept full responsibility for performance issues, downtime, or interruptions.
BY USING B2B ROCKET YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT.