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Report Issues

Updated over a week ago

Report Issue feature lets you quickly capture, annotate, and submit bugs directly from your dashboard. To activate the tool, type /?bug in the input field—if that doesn’t work, you can also use &bug as an alternative. Once activated, click Report Issue, and a screenshot of your current view will be taken automatically.

You can then use annotation tools to highlight the problem, add a summary and description, and submit your report. After submission, you’ll receive a confirmation along with a link to view the issue details, where you can review or add comments.

In this documentation, we will explore the steps on how to:

Let’s get started🚀

Report Issue

Step 1: Log in to your account and type /?bug in the input field to activate the "Report Issue" button.

Alternatively, if /?bug does not work, type “&bug” instead.

Step 2: Click the "Report Issue" button to report the bug.

Step 3: After clicking the "Report Issue" button, the system will automatically capture a screenshot of the current report dashboard, allowing you to review and annotate the screenshot before submitting the issue.

Edit & Review Issue

You can edit the reported issue by adding details, marking specific areas, and reviewing the issue status. To do this, follow the below steps:

Step 1: By using the available options at the top toolbar, you can annotate, blur, or highlight specific areas of the screenshot to identify the issue.

Here is the table describing the toolbar tools:

No.

Tools

Function

1.

Arrow Tool

Draw arrows to point to specific areas.

2.

Text Tool

Add text annotations to the screenshot.

3.

Shape Tool

Draw shapes like rectangles to highlight areas.

4.

Pen Tool

Draw freehand lines or shapes on the screenshot.

5.

Blur Tool

Blur out sensitive information on the screenshot.

6.

Sticker Tool

Allows you to add emojis or stickers on the screenshot.

7.

Color Tool

Used to select and apply colors to objects, text, or shapes on the screenshot.

8.

Undo

Revert the last action made on the screenshot.

9.

Redo

Restore the last undone action on the screenshot.

Step 2: Enter a summary and description of the issue, then click on the Send issue button to submit the report.

Step 3: After clicking 'Send issue', you'll proceed to the next step where you can provide your email and full name. Once you click 'Send issue' again, the process will be completed, and the customer will receive a notification that the issue has been updated.

Step 4: After clicking 'Send issue', a confirmation will appear saying 'Issue created'.

Step 5: Click on 'Click here to open' to view the details.

A modal window will appear displaying the issue details, including the title, description, and metadata. You can also start a conversation or add comments.

You can also receive notifications at the provided email address for updates on this issue.

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